Refunds and cancellation

Last updated: 10 November 2026

This policy covers Soham Pro, the paid subscription to Sohamlab, a product of SuperStudies Ltd (company number 16694082, registered in England and Wales). It forms part of our terms. The Free plan costs nothing and needs no refund.

1. Who you pay

Soham Pro is sold through Dodo Payments, which acts as merchant of record. Dodo takes the payment, issues your invoice, handles VAT, GST and other sales taxes, and processes refunds back to your original payment method. Dodo’s own terms of sale also apply to the payment. We decide refund requests under this policy and ask Dodo to issue them.

Dodo’s checkout handles your card and other payment details directly. SuperStudies Ltd never sees or stores your full card details; we receive only a customer reference, payment status, amounts and invoices.

2. What you are charged

Before you pay you are shown the amount due today, the currency, whether the plan renews monthly or yearly, and the renewal price. Prices include any VAT or GST that applies.

3. Renewal

Soham Pro renews automatically at the same price, monthly or yearly, until you cancel. You can see your next renewal date in the customer portal.

4. Cancelling

You can cancel at any time from the customer portal, which you open from the app. Cancelling takes effect at the end of the period you have paid for: Pro stays until then and you are not charged again. Afterwards your account returns to Free, and your data on your computer is not affected.

5. Your 14-day right to cancel

If you are a consumer in the UK, the EU or the EEA, you have 14 days from the day you first subscribe to cancel the contract and get a refund. Because Soham Pro starts as soon as you pay, if you cancel within those 14 days we refund what you paid less a proportionate amount for the time you had Pro. To use this right, email us (see section 9) or tell us in any other clear way within the 14 days.

Consumers elsewhere have whatever cooling-off rights their local law gives them, and in any case may ask us under this section within 14 days of first subscribing.

6. Refunds after 14 days

After the 14-day period, payments for a period that has started are not refundable for the part of the period left, except as follows.

• If Sohamlab is materially broken. If the service is materially broken or unavailable for an extended time, for example a long outage that stops you using the Pro features you paid for, contact us. We assess requests in good faith and, where the failure is on our side, give a pro-rata refund or a service credit, at your choice.
• Yearly plans. If you cancel a yearly plan part-way through and ask for a refund, we refund the yearly price less the monthly price for each month you have started using, if that leaves anything to refund. For example, a £45 yearly plan cancelled in its third month would get £45 − 3 × £4.50 = £31.50 back.
• Charged by mistake. If you were charged twice, charged after you cancelled, or charged in error, we refund the mistaken charge in full.

When a refund is given, Pro ends and the account returns to Free.

7. Price changes

We may change prices. We will tell you by email at least 30 days in advance, and the new price applies only from your next renewal, so you can cancel before it takes effect at no cost.

8. Failed payments

If a renewal payment fails (for example an expired card), Dodo may retry the charge over the following days and will let you know so you can update your payment method in the customer portal. If the payment cannot be collected, Pro ends shortly after the end of the paid period and your account returns to Free. You can subscribe again at any time.

9. How to ask for a refund

Email admin@superstudies.co.uk from the email address on your account with:

• your name and account email;
• the date you subscribed or were charged (on your Dodo invoice);
• whether you are asking under the 14-day right to cancel, the materially-broken exception, the yearly-plan provision or a mistaken charge; and
• a short note about why, if you like (helpful, not required).

We acknowledge refund requests within 2 business days and resolve them within 10 business days. Approved refunds are paid by Dodo to your original payment method; depending on your bank, they can take another 5 to 10 business days to appear.

10. Disputes and chargebacks

If you are unhappy with a charge, please contact us before raising a chargeback with your bank. We can almost always sort it out directly, and faster. If you do raise a chargeback, attaching any earlier correspondence with us helps your bank decide. If a chargeback is decided in your favour, Pro ends and the account returns to Free.

11. Your statutory rights

Nothing in this policy limits the consumer rights you have under the law of the country where you live. See section 16 of our terms for governing law and the consumer exceptions.

12. Contact

Billing, refund and cancellation questions: admin@superstudies.co.uk. SuperStudies Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Company number 16694082.